Working the Phones

Discover the compelling insights of Jamie Woodcock in his book, Working the Phones, published by Pluto Press in 2016. This thought-provoking work spans 208 pages and offers a nuanced exploration of resistance within the UK's call centre industry. Woodcock employs a Marxist lens to delve into the social conditions and dynamics that employees face in this often-overlooked sector.

Through meticulous research and engaging narrative, Working the Phones sheds light on the everyday struggles and acts of defiance among call centre workers in Great Britain. This book is not just an academic study; it’s an invitation to understand the complex realities of labor in a modern economy. Whether you are a student of sociology, a labor rights advocate, or simply curious about the working conditions in call centres, this rich analysis will broaden your perspective on the transformative power of collective resistance. Don't miss out on this essential reading for those interested in labor issues and social change.