Service Failures and Recovery in Tourism and Hospitality

Name: Service Failures and Recovery in Tourism and Hospitality
Brand: Erdogan Koch
SKU: 9781786390677
Price: 98.21 EUR
Availability: InStock

A Practical Manual

€98,21 €126,68

Mukaan Erdogan Koch

Pristatymas gali užtrukti 2-3 sav.

Nopea toimitus

244 psl.

2017 m.

Kietas viršelis

Viivakoodi: 9781786390677

Kuvaus

Tourism and hospitality services are prone to service-failure due to a high level of customer-employee contact. This is an invaluable source of information that includes student aids, real-life examples, case studies, links to websites and activities alongside questions and presentation slides for in-class use.

Näytä yksityiskohtaiset tiedot

Service Failures and Recovery in Tourism and Hospitality

From Lithuania, with love ❤️

Like you, we love books. And we’ve had this passion since the very beginning.

Every day we strive to grow, improve, and expand our offering so that the books you purchase online reach you in the best possible way: quickly, at an affordable price, and in perfect condition.

All the books you see in our store are in stock and ready to ship.

Uutiskirje

Pysy ajan tasalla uusista kirjoista luettelossa.