Service Failures and Recovery in Tourism and Hospitality

Delve into the intricacies of service failures and recovery strategies in the tourism and hospitality sectors with "Service Failures and Recovery in Tourism and Hospitality" by Erdogan Koch. Published by CABI Publishing in 2017, this hardback edition spans 244 pages filled with insightful analysis and practical tools for both students and professionals alike.

This essential resource not only highlights the challenges of high customer-employee interaction but also offers real-life examples, engaging case studies, and valuable online links. Perfect for classroom settings, it includes activities, thought-provoking questions, and presentation slides to enhance learning and understanding. Whether you're a student or a practitioner, this book equips you with the knowledge to effectively handle service failures and implement successful recovery strategies in the dynamic world of tourism and hospitality.