Service Excellence in Organizations, Volume I

Discover the essential principles of exceptional service with Service Excellence in Organizations, Volume I by Fiona Urquhart. Published by Business Expert Press in 2019, this insightful paperback spans 154 pages, providing a comprehensive exploration of service excellence in the modern business landscape.

This volume distinguishes between basic customer service and the higher standards of service excellence. It delves into the strategic and philosophical elements that drive successful organizations. Packed with theoretical insights, practical examples, and a self-assessment diagnostic tool, this book equips readers with the knowledge to identify and enhance their organization's strengths.

Ideal for business leaders and professionals looking to elevate their service standards, Service Excellence in Organizations, Volume I is a must-have resource for fostering a culture of excellence within any organization.