Providing Quality in the Public Sector

Discover the essential insights in "Providing Quality in the Public Sector" by Lucy Gaster, published by Open University Press in 2003. This comprehensive paperback, spanning 304 pages, delves into the critical importance of enhancing service quality within public services. Gaster presents a robust model for understanding and implementing quality improvements, making it an invaluable resource for professionals in the fields of political science, public administration, and municipal services.

In this thought-provoking work, Gaster explores various quality philosophies and approaches, offering a thorough overview of policies related to quality in both central and local government. Whether you're a student, a public sector manager, or a policymaker, this book provides the necessary tools and frameworks to drive meaningful reform and elevate service standards. Don't miss the opportunity to enhance your understanding of quality in public services with this insightful guide.