Measuring Customer Service Effectiveness

Name: Measuring Customer Service Effectiveness
Brand: Sarah Cook
SKU: 9780566085383
Price: 187.94 EUR
Availability: InStock

Sarah Cook

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Autorius Sarah Cook

Žanras Customer services, Research methods: general, Management, Customer Service, Business & Economics, Business / Economics / Finance, Business/Economics, Quality control, Evaluation

Leidėjas Taylor & Francis Ltd

Leidimo metai 2004 m.

Puslapių skč. 174 psl.

Viršelis Kietas viršelis

ISBN 9780566085383

Kategorijos Vadyba

Measuring Customer Service Effectiveness

1. The Business Case for Measurement; Return on investment in customer service; Measurement and service strategy; What to measure; Timing your measurement; Assess your current approach to customer service measurement; 2.

Measuring Customer Service Effectiveness

€187,94

€187,94 €193,75

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Measuring Customer Service Effectiveness

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