Looking Beyond the Runway

Discover the insights of the airline industry with Looking Beyond the Runway by Nawal K. Taneja. Published by Taylor & Francis Ltd in 2010, this comprehensive hardback spans 354 pages and offers a deep dive into the competitive dynamics of various business sectors, including automotive, hospitality, retail, technology, and entertainment.

Designed for airline executives, this book equips readers with the knowledge needed to navigate the complexities of customer satisfaction and service excellence in the aviation sector. Featuring a wealth of forewords from industry leaders, Looking Beyond the Runway provides diverse perspectives that illuminate the global airline landscape. Enhance your understanding of the challenges and opportunities within the airline industry with this essential read.