Improving Service Quality in the Global Economy

Discover the essential insights of "Improving Service Quality in the Global Economy" by Michael Milakovich, published by Taylor & Francis Ltd in 2005. This comprehensive second edition spans 432 pages and offers a deep dive into the theory and application of customer service quality improvement (QI) in both public and private sectors. Milakovich expertly emphasizes the selection and development of effective strategies for enhancing quality in regulated, non-market-driven services, including education, government, and healthcare. Whether you are a professional in industrial management or a student of political science, this book provides valuable case studies and models that illustrate successful QI efforts. Elevate your understanding of service industries and quality control with this indispensable resource.