Customer Success Management

Discover the essential insights of customer success management with "Customer Success Management" by Michael Kleinaltenkamp, published by Springer International Publishing AG in 2023. This hardback edition spans 102 pages and delves into the evolving role of customer success managers, a position held by nearly 200,000 professionals on LinkedIn by the end of 2022. Kleinaltenkamp expertly explores how customer success management (CSM) not only differentiates itself from but also connects to established concepts like value-based selling, key account management, and customer relationship management. This book is an invaluable resource for anyone looking to enhance their understanding of customer success strategies and their impact on business growth. Whether you are a seasoned professional or new to the field, this engaging read will equip you with the knowledge to excel in customer success management.