Contact Center Management

Discover the insightful world of Contact Center Management by Jan Smets, published by Lannoo Publishers in 2018. This comprehensive paperback spans 286 pages and delves into the often-misunderstood stereotypes of the contact center industry. Rather than relying on empty theories or vague slogans, Smets presents a practical guide that emphasizes the importance of creating real value for both your organization and its clients. Whether you are a seasoned professional or new to the field, this book provides valuable insights that can enhance your understanding and management of contact centers. Elevate your business strategies and client relationships with the grounded approaches outlined in this essential read.