Class Acts

Discover the intricate dynamics of luxury service in Rachel Sherman's insightful book, Class Acts, published by the University of California Press in 2007. This compelling work takes you behind the scenes of two urban luxury hotels, providing a vivid portrayal of the dedicated workers who cater to affluent guests. With 373 pages of in-depth analysis, Sherman explores the complexities of luxury service, examining how managers orchestrate this elite experience and how both workers and guests navigate the inherent inequalities in their interactions. Ideal for readers interested in American studies, anthropology, and social science, Class Acts offers a thought-provoking perspective on the hospitality industry and consumer issues. Dive into this essential read to understand the social aspects of luxury and the realities faced by those who serve it.