Call Center Handbook

Discover the essential resource for call center management with the Call Center Handbook by Keith Dawson. Published in 2003, this comprehensive guide spans 283 pages and is now in its fourth edition, making it a must-have for anyone looking to start, run, or enhance their call center operations.

This handbook covers a wide range of topics, including selecting the optimal location, acquiring the right equipment, and effectively managing agents. Additionally, it provides valuable insights into monitoring productivity and strengthening customer relationships. Whether you're in the business of customer service or looking to improve your management skills, this book offers practical strategies and expert advice to help you succeed.

Elevate your call center's performance and ensure a positive customer experience with the Call Center Handbook. Perfect for professionals in the fields of Business & Economics, Management, and Customer Service, this book is an invaluable addition to your library.