Assessing Service Quality

Discover the transformative insights in the third edition of Assessing Service Quality by Peter Hernon, published by Facet Publishing in 2015. This extensively revised and updated edition delves deeper into the impact of technology on library customer experiences and the innovative methods libraries can employ to evaluate these interactions. With 232 pages of valuable content, this book is an essential resource for librarians and information professionals seeking to enhance service quality in an ever-evolving digital landscape. Explore how to effectively assess and improve the experiences of your library patrons with this comprehensive guide.