{"product_id":"providing-quality-to-customers-taylor-francis-ltd-9780080464206-institute-of-leadership-management-ilm","title":"Providing Quality to Customers","description":"\u003cp\u003eDiscover the essential insights in \"Providing Quality to Customers,\" a pivotal resource published by the Institute of Leadership \u0026amp; Management (ILM). This fifth edition, released in 2007, spans 112 pages and is designed to enhance your understanding of customer service excellence within the realm of management.\u003c\/p\u003e \n\n\u003cp\u003eThis workbook is part of a comprehensive series tailored to support the flexible learning program associated with the ILM's Level 3 Certificate in First Line Management. It offers practical tools and techniques to help you deliver outstanding quality to your customers, ensuring that you meet their expectations and build lasting relationships.\u003c\/p\u003e \n\n\u003cp\u003eWhether you're an aspiring manager or a seasoned professional, this book is a valuable addition to your business and economics library. Elevate your management skills and gain a competitive edge with insights from the Institute of Leadership \u0026amp; Management.\u003c\/p\u003e","brand":"Institute of Leadership \u0026 Management (ILM)","offers":[{"title":"Default Title","offer_id":52231517471062,"sku":"9780080464206","price":50.92,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0886\/3206\/6390\/files\/9780080464206.jpg?v=1767748386","url":"https:\/\/www.englishbook.fi\/products\/providing-quality-to-customers-taylor-francis-ltd-9780080464206-institute-of-leadership-management-ilm","provider":"Bookshop","version":"1.0","type":"link"}