{"product_id":"prescription-for-excellence-leadership-lessons-for-creating-a-world-class-customer-experience-from-ucla-health-system-mcgraw-hill-education-europe-9780071773546-joseph-a-michelli","title":"Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System","description":"\u003cp\u003eDiscover the secrets to outstanding customer service with \u003cstrong\u003ePrescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System\u003c\/strong\u003e by \u003cstrong\u003eJoseph A. Michelli\u003c\/strong\u003e. Published by McGraw-Hill Education - Europe in 2011, this insightful hardback spans 320 pages and draws on the renowned UCLA Health System's approach to achieving unparalleled excellence in customer satisfaction.\u003c\/p\u003e \n\n\u003cp\u003eMichelli, an internationally bestselling author known for \u003cem\u003eThe Starbucks Experience\u003c\/em\u003e, shares invaluable leadership lessons that can be applied across various industries. This book is not just for healthcare professionals; it provides actionable strategies for business leaders seeking to enhance their customer relations and create a world-class experience.\u003c\/p\u003e \n\n\u003cp\u003eUnlock the potential of your organization and learn how to implement the principles of excellence that have made UCLA Health System a leader in medical care. Invest in your leadership journey today!\u003c\/p\u003e","brand":"Joseph A. Michelli","offers":[{"title":"Default Title","offer_id":52231878574422,"sku":"9780071773546","price":42.4,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0886\/3206\/6390\/files\/9780071773546.jpg?v=1767749013","url":"https:\/\/www.englishbook.fi\/products\/prescription-for-excellence-leadership-lessons-for-creating-a-world-class-customer-experience-from-ucla-health-system-mcgraw-hill-education-europe-9780071773546-joseph-a-michelli","provider":"Bookshop","version":"1.0","type":"link"}