{"product_id":"gemba-walks-for-service-excellence-9781439886748","title":"Gemba Walks for Service Excellence","description":"\u003cp\u003eThis book guides readers on a journey towards organizational effectiveness that supports a culture of service excellence. It provides a fresh perspective on how to apply Gemba Walks to identify new service delighters and make a lasting positive impression on customers. Using an abundance of color pictures and hand-drawn graphics, Robert Petruska\u003c\/p\u003e","brand":"Robert Petruska","offers":[{"title":"Default Title","offer_id":51432423620950,"sku":"9781439886748","price":50.92,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0886\/3206\/6390\/files\/9781439886748.jpg?v=1759035495","url":"https:\/\/www.englishbook.fi\/products\/gemba-walks-for-service-excellence-9781439886748","provider":"Bookshop","version":"1.0","type":"link"}