{"product_id":"finishing-touch-the-pearson-education-limited-9780273713012-how-to-build-world-class-customer-service-tony-cram","title":"Finishing Touch, The","description":"\u003cp\u003e\u003cstrong\u003eFinishing Touch, The\u003c\/strong\u003e by Tony Cram.\u003c\/p\u003e\n\u003cp\u003ePublished by FT Press, (2010), Paperback, 240 pages.\u003c\/p\u003e\n\u003cp\u003eTopics: Customer services, Consumer satisfaction.\u003c\/p\u003e","brand":"TONY CRAM","offers":[{"title":"Default Title","offer_id":52244334707030,"sku":"9780273713012","price":36.37,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0886\/3206\/6390\/files\/9780273713012.jpg?v=1767767955","url":"https:\/\/www.englishbook.fi\/products\/finishing-touch-the-pearson-education-limited-9780273713012-how-to-build-world-class-customer-service-tony-cram","provider":"Bookshop","version":"1.0","type":"link"}