{"product_id":"employees-first-customers-second-9781422139066","title":"Employees First, Customers Second","description":"\u003cp\u003eDiscover the transformative insights of \u003cstrong\u003eEmployees First, Customers Second\u003c\/strong\u003e by \u003cstrong\u003eVineet Nayar\u003c\/strong\u003e, published in 2010. In this compelling book, Nayar shares the revolutionary journey he undertook at HCL Technologies, one of the leading IT services giants. With a focus on corporate culture and organizational change, he introduces the groundbreaking \"employee first\" philosophy that reshaped the company’s approach to management and customer relations.\u003c\/p\u003e \n\n\u003cp\u003eThrough engaging case studies and practical examples, Nayar illustrates how empowering employees to understand the reality of their workplace can ignite a sense of urgency and inspire a shared vision for the future. With 208 pages of insightful content, this book is essential for anyone interested in enhancing employee participation and fostering a thriving corporate environment. Explore how prioritizing employees can lead to exceptional customer service and drive organizational success.\u003c\/p\u003e","brand":"Vineet Nayar","offers":[{"title":"Default Title","offer_id":51099652718934,"sku":"9781422139066","price":30.31,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0886\/3206\/6390\/files\/9781422139066.jpg?v=1755722216","url":"https:\/\/www.englishbook.fi\/products\/employees-first-customers-second-9781422139066","provider":"Bookshop","version":"1.0","type":"link"}