{"product_id":"driven-to-delight-delivering-world-class-customer-experience-the-mercedes-benz-way-9780071806305","title":"Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way","description":"\u003cp\u003eDiscover the secrets behind Mercedes-Benz's transformation into a world-class customer-centric organization in \u003cstrong\u003eDriven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way\u003c\/strong\u003e by Joseph A. Michelli. Published in 2015, this insightful book spans 304 pages and provides an in-depth look at how the leaders at Mercedes-Benz successfully reshaped both the operational and cultural landscapes of the company.\u003c\/p\u003e \u003cp\u003eMichelli delves into the strategic vision that propelled Mercedes-Benz to the forefront of the automobile industry, showcasing their commitment to exceptional customer service. Whether you're a business leader, a customer service professional, or an automotive enthusiast, this book offers valuable lessons on how to cultivate a customer-obsessed culture and drive transformative change within your organization. Experience the journey of Mercedes-Benz and learn how to apply these principles to your own business for lasting success.\u003c\/p\u003e","brand":"Joseph A. Michelli","offers":[{"title":"Default Title","offer_id":50988381503830,"sku":"9780071806305","price":43.58,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0886\/3206\/6390\/files\/9780071806305.jpg?v=1754322109","url":"https:\/\/www.englishbook.fi\/products\/driven-to-delight-delivering-world-class-customer-experience-the-mercedes-benz-way-9780071806305","provider":"Bookshop","version":"1.0","type":"link"}