{"product_id":"digital-technology-in-service-encounters-springer-verlag-berlin-and-heidelberg-gmbh-co-kg-9783658378844-effects-on-frontline-employees-and-customer-responses-sonja-christ-brendem-hl","title":"Digital Technology in Service Encounters","description":"\u003cp\u003eExplore the transformative impact of modern technology on the service industry with \u003cstrong\u003eDigital Technology in Service Encounters\u003c\/strong\u003e by \u003cstrong\u003eSonja Christ-Brendemühl\u003c\/strong\u003e. Published by \u003cstrong\u003eSpringer-Verlag Berlin and Heidelberg GmbH \u0026amp; Co. KG\u003c\/strong\u003e in 2022, this insightful paperback spans \u003cstrong\u003e271 pages\u003c\/strong\u003e and delves into how digital advancements are reshaping the dynamics of human interaction within service encounters.\u003c\/p\u003e \n\n\u003cp\u003eAs businesses navigate the complexities of integrating technology, this book provides a critical examination of the balance between human touch and digital solutions. Discover the challenges and opportunities that arise as firms adapt to a rapidly evolving landscape, making this essential reading for professionals in the service sector.\u003c\/p\u003e \n\n\u003cp\u003eWhether you are a business leader, researcher, or student, \u003cstrong\u003eDigital Technology in Service Encounters\u003c\/strong\u003e offers valuable insights that will enhance your understanding of the future of service delivery.\u003c\/p\u003e","brand":"Sonja Christ-Brendemühl","offers":[{"title":"Default Title","offer_id":52276110885206,"sku":"9783658378844","price":109.12,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0886\/3206\/6390\/files\/9783658378844.jpg?v=1767816720","url":"https:\/\/www.englishbook.fi\/products\/digital-technology-in-service-encounters-springer-verlag-berlin-and-heidelberg-gmbh-co-kg-9783658378844-effects-on-frontline-employees-and-customer-responses-sonja-christ-brendem-hl","provider":"Bookshop","version":"1.0","type":"link"}