{"product_id":"customer-service-over-the-phone-taylor-francis-ltd-9781138412224-techniques-and-technology-for-handling-customers-over-the-phone-stephen-coscia","title":"Customer Service Over the Phone","description":"\u003cp\u003eExamines various important scenarios that a customer service representative is likely to encounter and shows how to best handle each situation. This guide also explains how to make effective use of voice mail, email, fax, and letters.\u003c\/p\u003e","brand":"Stephen Coscia","offers":[{"title":"Default Title","offer_id":52247142760790,"sku":"9781138412224","price":230.38,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0886\/3206\/6390\/files\/9781138412224.jpg?v=1767772355","url":"https:\/\/www.englishbook.fi\/products\/customer-service-over-the-phone-taylor-francis-ltd-9781138412224-techniques-and-technology-for-handling-customers-over-the-phone-stephen-coscia","provider":"Bookshop","version":"1.0","type":"link"}