{"product_id":"customer-service-management-in-africa-taylor-francis-ltd-9781032400051-a-strategic-and-operational-perspective-ogechi-adeola","title":"Customer Service Management in Africa","description":"\u003cp\u003eDiscover the essential insights into customer service management with \u003cstrong\u003eCustomer Service Management in Africa\u003c\/strong\u003e by \u003cstrong\u003eOgechi Adeola\u003c\/strong\u003e. Published by \u003cstrong\u003eTaylor \u0026amp; Francis Ltd\u003c\/strong\u003e in 2022, this comprehensive paperback spans 360 pages, offering a deep dive into the nuances of customer service in the African context.\u003c\/p\u003e \n\n\u003cp\u003eThis book explores the management and delivery of customer service through seven key themes: customer service as a shared value, systems, strategy, structure, style, staff, and skills. Each theme is meticulously analyzed to provide readers with practical frameworks and strategies for enhancing customer service effectiveness.\u003c\/p\u003e \n\n\u003cp\u003eWhether you are a business professional, a student, or anyone interested in improving customer relations, this book is an invaluable resource that combines theory with practical application. Enhance your understanding of customer service management today!\u003c\/p\u003e","brand":"Ogechi Adeola","offers":[{"title":"Default Title","offer_id":52276698644822,"sku":"9781032400051","price":42.43,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0886\/3206\/6390\/files\/9781032400051.jpg?v=1767818031","url":"https:\/\/www.englishbook.fi\/products\/customer-service-management-in-africa-taylor-francis-ltd-9781032400051-a-strategic-and-operational-perspective-ogechi-adeola","provider":"Bookshop","version":"1.0","type":"link"}