{"product_id":"customer-satisfaction-planning-taylor-francis-inc-9781420083811-ensuring-product-quality-and-safety-within-your-mrp-erp-systems-thomas-t-hirata","title":"Customer Satisfaction Planning","description":"\u003cp\u003eUnlock the secrets to exceptional customer satisfaction with \u003cstrong\u003eCustomer Satisfaction Planning\u003c\/strong\u003e by \u003cstrong\u003eThomas T. Hirata\u003c\/strong\u003e. Published by \u003cstrong\u003eTaylor \u0026amp; Francis Inc\u003c\/strong\u003e in 2008, this insightful hardback spans \u003cstrong\u003e116 pages\u003c\/strong\u003e and is a must-read for professionals in the manufacturing industry. \u003c\/p\u003e \n\n\u003cp\u003eHirata emphasizes the critical importance of customer satisfaction, revealing that a single satisfied customer can lead to two new clients, while one unhappy customer can cost a company four. This book introduces a progressive, cost-effective efficiency system that integrates material requirement planning and enterprise resource planning, ultimately enhancing customer relations and quality control.\u003c\/p\u003e \n\n\u003cp\u003eWhether you're involved in production planning or customer services, \u003cstrong\u003eCustomer Satisfaction Planning\u003c\/strong\u003e offers valuable strategies to elevate your business's performance and foster lasting customer loyalty. Don't miss the opportunity to transform your approach to customer satisfaction!\u003c\/p\u003e","brand":"Thomas T. Hirata","offers":[{"title":"Default Title","offer_id":52247143481686,"sku":"9781420083811","price":47.28,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0886\/3206\/6390\/files\/9781420083811.jpg?v=1767772358","url":"https:\/\/www.englishbook.fi\/products\/customer-satisfaction-planning-taylor-francis-inc-9781420083811-ensuring-product-quality-and-safety-within-your-mrp-erp-systems-thomas-t-hirata","provider":"Bookshop","version":"1.0","type":"link"}