{"product_id":"customer-experience-manual-the-9781292148465","title":"Customer Experience Manual, The","description":"\u003cp\u003eUnlock the secrets to exceptional customer engagement with \u003cstrong\u003eThe Customer Experience Manual\u003c\/strong\u003e by \u003cstrong\u003eAlan Pennington\u003c\/strong\u003e, a renowned customer experience consultant. Published in 2016, this comprehensive guide spans 232 pages, offering invaluable insights into the evolving landscape of customer relations.\u003c\/p\u003e \n\n\u003cp\u003eIn today's competitive market, understanding and enhancing customer experience (CE) is crucial for any business strategy. This manual provides practical steps to assess your current position and implement effective improvements. From Customer Journey Mapping to leveraging Big Data, Alan Pennington equips you with the tools needed to elevate your business, regardless of its size.\u003c\/p\u003e \n\n\u003cp\u003eDivided into two insightful parts, \u003cstrong\u003eThe Customer Experience Manual\u003c\/strong\u003e delves into the significance of customer experience and offers actionable strategies to transform your approach. Whether you're a small startup or a large corporation, this book is your ultimate resource for fostering lasting customer relationships and driving success.\u003c\/p\u003e","brand":"Pennington, Alan (Customer experience consultant)","offers":[{"title":"Default Title","offer_id":50975889817942,"sku":"9781292148465","price":21.2,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0886\/3206\/6390\/files\/9781292148465.jpg?v=1754181951","url":"https:\/\/www.englishbook.fi\/products\/customer-experience-manual-the-9781292148465","provider":"Bookshop","version":"1.0","type":"link"}