{"title":"Keith Dawson","description":null,"products":[{"product_id":"call-center-savvy-taylor-francis-ltd-9781578200504-how-to-position-your-call-center-for-the-business-challenges-of-the-21st-century-keith-dawson","title":"Call Center Savvy","description":"\u003cp\u003eIt's not just the technology, the people, or the customers\u003c\/p\u003e","brand":"Keith Dawson","offers":[{"title":"Default Title","offer_id":52249782026582,"sku":"9781578200504","price":36.37,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0886\/3206\/6390\/files\/9781578200504.jpg?v=1767776483"},{"product_id":"call-center-savvy-taylor-francis-ltd-9781138412378-how-to-position-your-call-center-for-the-business-challenges-of-the-21st-century-keith-dawson","title":"Call Center Savvy","description":"\u003cp\u003eStates that call centers are not just places where calls arrive, but a strategic business asset, the core of your business' customer relationship strategy. This book offers an exploration of how the call center works, how it fits into the big picture, what the future holds, and how new technologies affect operations.\u003c\/p\u003e","brand":"Keith Dawson","offers":[{"title":"Default Title","offer_id":52249782255958,"sku":"9781138412378","price":230.38,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0886\/3206\/6390\/files\/9781138412378.jpg?v=1767776481"},{"product_id":"call-center-handbook-taylor-francis-ltd-9781578203055-the-complete-guide-to-starting-running-and-improving-your-call-center-keith-dawson","title":"Call Center Handbook","description":"\u003cp\u003eDiscover the essential resource for call center management with the \u003cstrong\u003eCall Center Handbook\u003c\/strong\u003e by \u003cstrong\u003eKeith Dawson\u003c\/strong\u003e. Published in 2003, this comprehensive guide spans 283 pages and is now in its fourth edition, making it a must-have for anyone looking to start, run, or enhance their call center operations.\u003c\/p\u003e \n\n\u003cp\u003eThis handbook covers a wide range of topics, including selecting the optimal location, acquiring the right equipment, and effectively managing agents. Additionally, it provides valuable insights into monitoring productivity and strengthening customer relationships. Whether you're in the business of customer service or looking to improve your management skills, this book offers practical strategies and expert advice to help you succeed.\u003c\/p\u003e \n\n\u003cp\u003eElevate your call center's performance and ensure a positive customer experience with the \u003cstrong\u003eCall Center Handbook\u003c\/strong\u003e. Perfect for professionals in the fields of Business \u0026amp; Economics, Management, and Customer Service, this book is an invaluable addition to your library.\u003c\/p\u003e","brand":"Keith Dawson","offers":[{"title":"Default Title","offer_id":52249784090966,"sku":"9781578203055","price":58.19,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0886\/3206\/6390\/files\/9781578203055.jpg?v=1767776482"}],"url":"https:\/\/www.englishbook.fi\/collections\/keith-dawson.oembed","provider":"Bookshop","version":"1.0","type":"link"}